Cookie Policy

 

(Last updated December 2018)

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Key concepts

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a web site that is being visited by the user at the time, for example, cookies placed by www.diagnostax.com.

Third-party cookies: are cookies that are set by a domain other than that of the web site being visited by the user. If a user visits a web site and another entity sets a cookie through that web site, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the web site that created that particular cookie.

Session cookies: these cookies allow web site operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

How to delete and block cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Changing your cookie settings

Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. Below are instructions on how to change cookie settings on some of the most popular browsers.

  • Microsoft internet explorer
  1. Click “Tools” and then “Internet Options” (If you don’t see “Tools”, press the “Alt” key on your keyboard and it will show)
  2. Click on the “Privacy” tab
  3. Select the appropriate setting
  • Mozilla Firefox
  1. Click “Tools” and then “Options” (If you don’t see “Tools”, press the “Alt” key on your keyboard and it will show; on a Mac you need to click “Firefox” and then “Preferences”)
  2. Click on the “Privacy” tab
  3. Next to “Firefox will:” choose “use custom settings for history”
  4. Select the appropriate setting
  • Safari
  1. Click “Edit” and then “Preferences” (If you don’t see “Edit”, press the “Alt” key on your keyboard and it will show; on a Mac you need to click “Safari” and then “Preferences”)
  2. Click on the “Privacy” tab
  3. Select the appropriate setting
  • Google Chrome
  1. In the address bar type: chrome://chrome/settings/content
  2. Select the appropriate setting

Can I withdraw my consent?

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: https://www.aboutcookies.org/

Your consent

By continuing to use our website, you are agreeing to our website placing cookies on your computer in order to analyse the way you use our website. Please read this cookie policy carefully for more details about the information we collect when you use this site.

If you do not wish to accept cookies in connection with your use of this website, you must either:

  1. disable cookies but accept that your use of our website will be restricted, and certain features will not work correctly; or
  2. stop using our site.

What cookies do we use and why?

The cookies used on our site are categorised as follows:

  • Strictly necessary cookies: these cookies are necessary for the function and operation of our website, they cannot be switched off in our systems. They include, for example, cookies that enable you to log into secure areas of our website. These cookies do not store any personally identifiable information.
  • Performance cookies: these cookies collect information about how you use our website, for example, which pages you visit and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our web site works, understand what interests our users and measure how effective our content is.

We use performance cookies to:

  • web analytics: provide anonymous statistics on how our website is used; and
  • error management: help us improve the website by measuring any errors that occur.

Some of our performance cookies are managed for us by third parties. However, we don’t allow the third party to use the cookies for any purpose other than those listed above.

By using our site, you accept the use of the above cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

What specific cookies do we use?

Cookie Name

PHPSESSID

Purpose

Known as a session identifier, this allows our server to keep track of you as you navigate through our website so you don’t need to login twice for example

Duration

Session

Category

Strictly Necessary

_utma

_utmb

_utmc

_utmz

These cookies collect information about how visitors use our website. Specifically, they collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and the pages they visited.  We use this information to compile reports to help us improve the website.

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and what pages they visited.

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies.

 

 2 years

Essential

__hs_testcookie

This cookie is used to test whether the visitor has support for cookies enabled.

 End of session

Essential

hs_ab_test

This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.

 End of session

Essential

_key

When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page.  

 

Essential

hs-messages-is-open

This cookie is used to determine and save whether the chat widget is open for future visits. It resets to re-close the widget after 30 minutes of inactivity.

30 minutes

Essential

hs-messages-hide-welcome-message

This cookie is used to prevent the welcome message from appearing again for one day after it is dismissed.

1 day

Essential

_hstc

The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

2 years

Cookie consent

hubspotutk

This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

10 years

Cookie consent

__hssc

This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, view count (increments each page view in a session), and session start timestamp.

30 mins

Cookie consent

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

End of session

Cookie consent

messagesUtk

This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookies browser, the messages tool will load their conversation history.

13 months

Cookie consent

For more information about Google analytic cookies and HubSpot cookies, please see the help pages and privacy policies below:
https://policies.google.com/privacy
https://support.google.com/analytics/
https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser

For further information about this policy, please contact info@diagnostax.co.uk.

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

 

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

 

Key concepts

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a web site that is being visited by the user at the time, for example, cookies placed by www.diagnostax.com.

Third-party cookies: are cookies that are set by a domain other than that of the web site being visited by the user. If a user visits a web site and another entity sets a cookie through that web site, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the web site that created that particular cookie.

Session cookies: these cookies allow web site operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

 

How to delete and block cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

 

 

Changing your cookie settings

Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. Below are instructions on how to change cookie settings on some of the most popular browsers.

  • Microsoft internet explorer
  1. Click “Tools” and then “Internet Options” (If you don’t see “Tools”, press the “Alt” key on your keyboard and it will show)
  2. Click on the “Privacy” tab
  3. Select the appropriate setting
  • Mozilla Firefox
  1. Click “Tools” and then “Options” (If you don’t see “Tools”, press the “Alt” key on your keyboard and it will show; on a Mac you need to click “Firefox” and then “Preferences”)
  2. Click on the “Privacy” tab
  3. Next to “Firefox will:” choose “use custom settings for history”
  4. Select the appropriate setting
  • Safari
  1. Click “Edit” and then “Preferences” (If you don’t see “Edit”, press the “Alt” key on your keyboard and it will show; on a Mac you need to click “Safari” and then “Preferences”)
  2. Click on the “Privacy” tab
  3. Select the appropriate setting
  • Google Chrome
  1. In the address bar type: chrome://chrome/settings/content
  2. Select the appropriate setting

 

Can I withdraw my consent?

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: https://www.aboutcookies.org/

Your consent

By continuing to use our website, you are agreeing to our website placing cookies on your computer in order to analyse the way you use our website. Please read this cookie policy carefully for more details about the information we collect when you use this site.

If you do not wish to accept cookies in connection with your use of this website, you must either:

  1. disable cookies but accept that your use of our website will be restricted, and certain features will not work correctly; or
  2. stop using our site.

What cookies do we use and why?

The cookies used on our site are categorised as follows:

  • Strictly necessary cookies: these cookies are necessary for the function and operation of our website, they cannot be switched off in our systems. They include, for example, cookies that enable you to log into secure areas of our website. These cookies do not store any personally identifiable information.
  • Performance cookies: these cookies collect information about how you use our website, for example, which pages you visit and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our web site works, understand what interests our users and measure how effective our content is.

We use performance cookies to:

  • web analytics: provide anonymous statistics on how our website is used; and
  • error management: help us improve the website by measuring any errors that occur.

Some of our performance cookies are managed for us by third parties. However, we don’t allow the third party to use the cookies for any purpose other than those listed above.

By using our site, you accept the use of the above cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

 

What specific cookies do we use?

 

Below is a list of cookies that we use on our websites and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.

PHPSESSID (Strictly Necessary)

Known as a session identifier, this allows our server to keep track of you as you navigate through our website so you don’t need to login twice for example

 

_utma, _utmb, _utmc, _utmz (Performance)

learn more about Googles cookie policy  

These cookies collect information about how visitors use our website. Specifically, they collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and the pages they visited. We use this information to compile reports to help us improve the website. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and what pages they visited.

For more information about Google analytic cookies, please see Google’s help pages and privacy policy:
https://policies.google.com/privacy
https://support.google.com/analytics/
For further information about this policy, please contact info@diagnostax.co.uk